Service design – the next frontier in creating great workplace experiences By Signe Adamsen & Anders Gjørup Hansen Workplace experience is crucial for companies in today’s competitive business environment. Providing good workplace experience can be a competitive advantage for companies competing for skilled employees – and the quality of workplace experience is known to correlate with employee engagement and productivity, and ultimately with customer satisfaction. Workplace services play an important role in creating good workplace experiences. This white paper is about using service design to improve and innovate workplace services. This intentional, structured and user-centered process is a new paradigm for the facilities management industry. ISS White Paper February 2018 Proprietary information ISS World Services A/S - Copyright © 2018 1
Download PDF file