Excellence in Transition Management – the foundation for a successful outsourcing partnership By Palle Fransen Queck and Peter Ankerstjerne This white paper explores the key elements needed for a successful transition process in outsourcing. We use the term transition to describe the phase from a contract being awarded, through transfer of responsibility from the current supplier(s) (in-house or incumbent), to going live with the services and transforming service delivery. Excellence in the management of a transition is important to ensure business continuity – and is crucial to unlocking the value of the outsourcing partnership, delivering cost savings, quality improvements, consistency, transparency and other benefits. This white paper argues that the quality of transition management is crucial to laying the foundation for a successful ongoing partnership between customer and supplier. ISS White Paper February 2018 Proprietary information ISS World Services A/S - Copyright © 2018 1
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