Introduction On the cover of this book, you will meet Bob. Banks around the world turn to Bob and ISS for deep insights into minimising risk and maximising uptime. Bob works closely with customers to manage and limit the operational risk of a property’s critical systems and infrastructure. And thanks to Bob’s commitment, they can rest assured. Risk management is an integral part of what ISS can do for you. We are half a million committed people, serving your people with tailored solutions and a human touch. All so you can grow your business. Because of committed people like Bob and all of his 534,518 colleagues, ISS can continuously strive for business excellence and further develop our service offering, methodologies and contract scope based on close customer dialogue and feedback. Throughout this book you will meet a series of Bob’s colleagues, all of whom share the same commitment and focus to help our customers reach their business goals. You will also find a great selection of customers from ISS’ solid portfolio of leading global companies, which have all partnered with ISS to focus on sustainable growth through outsourcing. The oldest partnership, between Danish Crown and ISS Denmark, dates back to 1968; the most recent, between Decathlon España and ISS Spain was signed in June 2012. ISS is built on the basic insight that for most companies, Cleaning Services, Support Services, Property Services, Catering Services, Security Services and Facility Management do not form a core part of their business processes. At ISS, we have made these services our core business – and they are always delivered with a human touch. Enjoy reading! 3
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