ISS 2020 Vision Future of Outsourcing and Perspectives for Facility Management Moving beyond 2020, megatrends are reshaping outsourcing in several ways. New models of collaboration are emerging, and we are shifting towards business propositions rooted in relationships and outcomes, rather than transactions and inputs. The future of outsourcing will be characterized by a high degree of collaboration in order to boost global competitiveness. Outsourcing is evolving to accommodate new market needs and the growing complexity of the challenges that will continue to face businesses in the future. Organizations will be demanding more from Facility Management as they come to realize the strategic value of work, workforce and workplace in enabling organizational transformation. White Book
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