AISRS 2T0U2R0KEY SUSTAINABILITY AND CORPORATE SOCIAL RESPONSIBILITY REPORT 2021 Contents 1.A Message from our Senior Management and our Sustainability Approach A. A Message from CEO 2.About ISS A. ISS throughout the World B. ISS Turkey 1.About Our Services 2.Corporate Structure 3.Organization Chart 4.Work Ethics and Corporate Values 5.Risk Management 6.Memberships and Supported Initiatives 3.About the Report A. The Impact and Importance of the Report Subjects with regards to Stakeholders B. Determining the Limits of Important Issues C. Our Stakeholders and their Importance D. Communication with our Primary Stakeholders 4.ISS and Economy A. Economic Performance B. Incentive C. Purchasing Practises D. Our Service Network 5.ISS and Our People A. Employment B. ISS Development Journey C. Apple Appreciation Program D. Occupational Health and Safety E. ISSDER 6.ISS and Customer A. Customer Satisfaction B. Customer Confidentiality C. Customer Health and Safety (Catering) 1.Our Auditing System 2.Support and Training Activities 3.Supplier Auditing 4.External Audits 5.ISS Catering Microbiology Laboratory 6.New Practices 7.ISS and Environment A. Energy B. Water C. Waste 8.ISS and the Society A.TOÇEV Activities B.ISS Students C.Do Some Good Pancake Party Events D. Red Children Foundation Grants E.Plastic Caps, Handicap-Free Lives 9.GRI Content Index
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