THE ISS CODE OF CONDUCT The ISS Code of Conduct establishes some key principles that apply to all ISS operations and employees of ISS. The principles relate to: Personal Conduct of Employees Anti-Corruption and Bribery Compliance with Competition Laws Business Partner Relations Workplace Standards Corporate Responsibility The ISS Code of Conduct supports the ISS Values and is supplemented by ISS policies, rules and guidelines. The ISS Code of Conduct is part of the terms of employment at ISS. Personal Conduct of Employees • Employees must comply with the law • ISSexpectsitsemployeestolivebytheISSValues:Honesty,Entrepreneurship,ResponsibilityandQuality • Wherenolegislationorrulesgovernpersonalconduct,eachemployeemustexercisesoundjudgementand due care • EmployeesmustavoidactivitiesthatconflictwiththeinterestofISSandareobligedtodiscloseapotential conflictofinteresttotheirsuperior • Colleagues,customers,andotherbusinesspartnersmustbetreatedwithrespectandfairness • Discriminationandharassment,includingsexualharassment,areunacceptableatISS • ISSemployeesshallperformtheirworkwithouttheinfluenceofalcoholordrugs • Wheneverindoubt,employeesshouldraisetheirquestionswithasuperiororanotherresponsiblestaff member Anti-Corruption and Bribery • • • • ISS is against any form of corruption and bribery and committed to combating such practices ISScompetesforbusinessonfairtermsandsolelyonthemeritsofitsservices Regardlessoflocalpractice,anypersonalpayments,kickbacksorbribesbetweenISSandcustomers,suppliers orpublicservantsarestrictlyprohibited Itisunacceptabletoreceivegiftsorothergratuitiesfrombusinesspartners–unlessitiscustomaryinthe environment,ofmodestvalueandservesabusinesspurpose Compliance with Competition Laws • • • • Compliance with all applicable competition rules and regulations lies at the heart of ISS business practice ISSdoesnotfixprices,allocateservicesordividemarketswithcompetitors ISSdoesnotcolludeontenderswithcompetitors ISSdoesnotshareinformationordiscusscompetitiveissues(suchaspricing,discounts,bonuses,sales terms etc.) with competitors 2
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