Business Partner Relations • ISS will ensure that its suppliers are familiar with the ISS Supplier Code of Conduct and that its customers and other business partners are familiar with the ISS Code of Conduct • TheISSservicedeliverywillmeetagreedstandardsforquality,health,safetyandenvironmentatcustomer sites • Customerprivacyisrespectedandapplicabledataprotected • Customercomplaintsareaddressedeffectively,andtheyareconsideredavaluablecontributiontoconstantly ensuringhighlevelsofservice Workplace Standards • • • • • • • • • ISSensuresproperworkingconditionsforitsemployees,includingappropriatehealthandsafetystandards ISStoleratesnoformofdiscriminationagainstemployeesinrespectofemploymentandoccupation; allemployeesareentitledtofairandequaltreatment ISSrespectsthefreedomofassociationandtherighttocollectivebargaining;allemployeeshavetheright tojoinandformtradeunions ISSusesnoforcedorcompulsorylabour Inaccordancewithinternationalconventions,ISSavoidsemployingchildren ISSoffersadequatewagesthat–asaminimum–complywithlocalagreementsandregulations ISSsupportstheintroductionandupholdingofminimumwages Employeesareofferedtrainingopportunitiesrelevanttothefunctiontheyperform ISSrespectsemployeeprivacyandprotectsapplicabledataaccordingly Corporate Responsibility • ISS is a signatory to the United Nations Global Compact and is committed to the ten principles of the Compact • ISSrespects,supportsandpromoteshumanrightsasstatedintheUnitedNationsDeclarationof HumanRightsandtheCoreConventionsoftheInternationalLabourOrganisation • ISSoperatesaccordingtoprinciplesofgoodcorporategovernance • ISSiscommittedtocontinuouslyreducingadverseenvironmentaleffectsofitsoperations • ISSactsasagoodcorporatecitizeninallsocietieswhereitoperates • Thesocial,environmentalandethicalcommitmentsofISSshallbereflectedinalldealingswith customers,employees,suppliersandotherstakeholders 3
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